top of page


General Terms & Conditions


  • NOLA SBF: New Orleans Salsa Bachata Festival

  • BUYER:  Person whose name transaction is under.

  • TICKET HOLDER:  Person whose name ticket is under.

  • PAYPAL / SQUAREUP:  Banking system NOLASBF, LLC, Inc. uses to process transactions.

  • PASS / WRISTBANDS / TICKETS:  All the same.  Required for entry into event by staff and security.


    • GENERAL ADMISSION:  Tickets sold to general public.

      • FULL EVENT PASS:  3-Day/Night pass includes workshops, performances, concerts (if applicable), and social dancing.

      • NIGHT PASS:  Includes night performances, concert (if applicable), and social dancing for one single night.

      • GROUP PASS:  Group passes are Full Event Passes purchased in bulk at a discounted rate.

      • VIP UPGRADE:  Includes seating in the front section of the auditorium during performances.

      • WORKSHOP PASS:  Access to workshops during the day/night.

    • PERFORMERS PASS:  Same as Full Event Pass plus Ticket Holder gets to perform an approved routine on an approved team.

    • KIDS PERFORMER PASS:  Same as Performers Pass for ticket holders 16 years of age and under.


  1. All Sales are Final.  No Refunds.

  2. PayPal or Credit Card Disputes:  Before you file a Dispute, contact us first.  ALL credit card transactions will be denied by our organization on anyone who files a dispute with our organization and will be subject to cash only transactions at full price.  No exceptions!

  3. FRAUDULENT and/or SHARING passes is unacceptable and prohibited by our organization.  If anyone is caught with a pass that is NOT in the Ticket Holder name, one of our Police Officers will remove the pass, you will be escorted out of the event and possibly banned from any future sponsored NOLA SBF events.

  4. If your pass comes off, please bring it to Registration for a replacement at no charge.  If you lose your pass, there will be Service Fee to replace it.

  5. EVERYONE is a VOLUNTEER.  Please be courteous and kind.  Our Volunteers have no authority and will only perform the duties asked of them by their Committee Head.

  6. We have a “One Pass Per Person” policy.  This is for security purposes.  BUYERS may purchase more than one pass, but each TICKET HOLDER must be unique even though our ticketing system, allows duplicates during registration.  If you do not know the names of your guest(s)/group, use your name and email with “(GUEST1), (GUEST2)…” after the Last Name.  Guests must be present to collect pass.

  7. The BUYER or TICKET HOLDER may request a change or transfer but must be made directly on our  

      Email requests will not be accepted.

  1. Registration will not be able to “hand out” passes or place on “Will Call”.  Registration is the only one who can place wristbands on a guest.

  2. Wristbands must be placed on the LEFT wrist to ensure you do not have issues with our Police Officers and Security.

  3. Wristbands must be worn at all times during the course of the event.  Lost or Removed wristbands will incur a Service Fee and requires proof of purchase.  If you have to remove them due to work, you will need to contact Registration by July 1st so we can try and accommodate your circumstances.  If not, we recommend that you purchase INDIVIDUAL passes to avoid a Service Fee.

  4. Minors are required to stay in the presence of his/her guardian at all times.  A Minor is someone under the age of 18 years of age.

  5. If you have a disability, please make sure you contact the hotel and Registration by July 1st for recommendations and possible accommodations.  

  6. Front section of auditorium is reserved for VIP upgrades.  Seats are limited.

  7. All complimentary VIP Upgrades will expire 30 minutes AFTER performances start.

  8. New Orleans Salsa Bachata Festival and its affiliates, volunteers and Committee Members are NOT responsible for any personal items lost, stolen or damaged.  Please lock all valuables in your car, hotel room or leave at home.

  9. Any lost item(s) will be left with the hotel Lost and Found each night.  Please contact the hotel front desk for more information.  Any item(s) found that are considered unsuitable for our Volunteers to manage will be discarded.  Ex: soiled clothing.  We recommend that you bring a plastic bag to place your item(s) in.

  10. Guests must abide by hotel policies at all times.  If we want to be invited back, we all must follow the hotel rules and respect its staff members. By reserving at our host hotel, you not only support Nola tourism, but you help directly support local Nola Latin instructors. $5 of every room night is committed towards hiring local Latin talent to teach/perform at NolaSBF. We thank you for your 

  11. New Orleans Salsa Bachata Festival and its affiliates, volunteers and Committee Members are NOT responsible for any towed or damaged vehicles.  Please contact hotel to confirm parking for event.


Terms & Conditions


2017 (and beyond) Terms and Conditions:  New Orleans Salsa Bachata Festival, LLC


Release of Liability and Indemnity Agreement.

Your acknowledgment on this form states that you have voluntarily chosen to participate in the New Orleans Salsa Bachata Festival. You acknowledge that you are going to take part in all or some of its dancing activities and/or other recreational activities at the Astor Crowne Plaza Hotel French Quarter New Orleans or any other facilities/locations chosen by NolaSBF for whatever activities. You understand that your participation in these activities in whatever capacity poses risks of injury and in some cases, death. Other risks include those associated with the use of the facilities, including walking around the hotel, properties, neighborhood (French Quarter/ Bourbon Street, travel to and from facilities, etc) and parking lots, and participating in dancing lessons, social dancing, dancing competitions, and special events (collectively, “use the facilities” and “locations”).  Despite these risks and all other risks, and to the fullest extent allowed by law, you agree to assume all risks of injury or death that might be associated with or arise out of your participation with or simple attendance in the event or use of the facilities. You further understand that during your participation in the event you are solely responsible for knowing and understanding your own ability to dance, perform, work in any capacity with strenuous physical movements.


In consideration for being allowed to participate in the event and use the facilities, YOU AGREE TO RELEASE FROM ANY LEGAL LIABILITY AND AGREE NEVER TO SUE,  New Orleans Salsa Bachata Festival, LLC or any of their parent companies, subsidiaries, owners, employees, agents, volunteers, dance instructors, and Astor Crowne Plaza Hotel French Quarter New Orleans for injury or death resulting from your participation in the event or the use of the facilities, regardless of the cause, to the fullest extent allowed by law, including alleged negligence.  You further agree to defend, indemnify and hold harmless New Orleans Salsa Bachata Festival, LLC, doing business as NolaSBF, and parent companies, subsidiaries, owners, employees, agents, volunteers, dance instructors, and Astor Crowne Plaza Hotel French Quarter New Orleans for any claims, lawsuits, damages, attorney fees, costs or judgments for personal injury or personal property damage or theft related in any way to your participation in the event or use of the facilities and surrounding areas.


YOU UNDERSTAND THIS IS A RELEASE OF LIABILITY THAT IS VALID FOREVER, and will apply whenever you participate in the event or use the facilities/ surrounding areas at Astor Crowne Plaza Hotel French Quarter New Orleans. You understand that this RELEASE OF LIABILITY will prevent you, or your heirs from filing suit or making any claim for damages in the event of injury or death from your participation in the event or use of the facilities.  Additionally, in the event that you file, or your legal representative files a claim or a lawsuit arising out of participation in the event or the use of the facilities at Astor Crowne Plaza Hotel French Quarter New Orleans, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS, New Orleans Salsa Bachata Festival, LLC doing business as NolaSBF for any damages, attorney’s fees or costs arising out of such a claim or a lawsuit.  With a full understanding of this agreement, you nevertheless enter into this agreement freely and voluntarily and agree that it is binding upon you, your heirs, assigns and legal representatives.  You understand and agree that this agreement is severable and that if any clause is found to be invalid, the balance of the contract will remain in effect and will be valid and enforceable.

Refunds and Exchanges

All sales are FINAL.  

No refunds will be issued.  

Before purchasing passes, carefully review your selection, price and dates of the event.  In addition, we may occasionally offer passes at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.  You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to passes you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase Passes from the site.  

Should you do so, your passes may be cancelled, and we may, in our sole discretion, refuse to honor pending and future pass purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.


You may, however, transfer your pass to another person.  

If you do so, please notify us by e-mail,

There is a $25 pass transfer fee for each pass that is transferred up to 30days prior to event.

No transfer requests will be processed without the transfer fee.

30 days or less before event, a pass transfer is allowed on a case by case basis for a fee of $50.  



Affiliate Program Participants

 Your affiliate program link will offer a $10 discount to whoever uses it. The more people that use your link, the more money you ultimately make. Please note that this discount can only be applied to full passes for the festival. It will not work for other ticket types including, but not limited to, the day or evening passes. Remember that you will earn $10 for every full pass you sell and you will receive payment with 2-4 weeks post festival. Once you register to become an affiliate, via eventbrite, you will receive a tracking link which allows you to track how many times your affiliate link has been used.


As an added incentive, if you sell 10 full passes or more using your code, you will earn a full pass to Nola SBF 2020, FREE!  

Discounts can not be added post purchase nor in addition to any other discounts. 


In registering for the affiliate program, you acknowledge that you have read and agree to all parts in this “Terms and Conditions”  (located on our website at under the “Home” and under "Get Paid to Promote" tabs.

Cancelled and Postponed Events.

If our Event is cancelled you will receive an e-mail from  We will attempt to issue you a refund, unless your Pass is subsequently transferred to another person.  

If the Event is moved or rescheduled, we reserve the right to set refund limitations.  

Please contact us at for more information or to request a refund if you cannot attend the rescheduled event.  Please make sure to include/provide your Invoice number so we can expedite your refund, if applicable.

If we issue you a refund for a pass, we will issue a refund of the pass’ face value paid (or, if a discounted Pass, then instead the discounted pass price paid), all service fees and any convenience charges will not be refunded.  Also, if a refund is issued, it will be issued using the same method of payment that was used to purchase the pass. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. In the event that the form of payment is lost, refunding is forfeited.New Orleans Salsa Bachata Festival, LLC will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.


Pricing and Other Errors.

If the amount you pay for a pass is incorrect, regardless of whether due to an error in a price posted on our website or otherwise communicated to you, or you are able to order a pass before its schedule on-sale or pre-sale date, or you are able to order a pass that was not supposed to have been released for sale, then New Orleans Salsa Bachata Festival, LLC will have the right to cancel that pass (or the order for that pass) and refund to you the amount that you paid.  This will apply regardless of whether because of human error, or a transactional malfunction of our website, or other operated system.


License; Ejection and Cancellation; No Redemption Value.

The Event Providers reserve the right, without refund of any amount paid or time devoted, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules.  Breach of terms or rules will terminate your license to attend, or even participate in any capacity in, the event without refund. Any Event Pass is a revocable license and admissions may be refused.


Recording, Transmission and Exhibition.

You agree that the Event for which you purchase Passes is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf, ever.


You Are Subject to Search.

You and your belongings may be searched on entry to the event.

You consent to such searches and waive any related claims that may arise.  If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, weapons, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.


New Orleans City Code Chapter 66, Article II: Non Smoking Policy

Under the ordinance, smoking and vaping is prohibited in all indoor areas of hotels and motels, including lobbies, common areas, conference and meeting rooms, private offices, hallways, elevators, stairs, restrooms, pool areas, and 100% of guest rooms.

In addition, smoking and vaping is prohibited in outdoor areas that are considered to be “enclosed.” An area is considered enclosed if it is bounded by two or more walls (or other barriers) and a ceiling. There is no restriction on other outdoor areas.

In alignment with all IHG Hotels, the Astor Crowne Plaza is a smoke free hotel. The hotel is smoke free in all areas of the Hotel: lobby, guest rooms, restaurant, lounge, meeting and banquet facilities. To protect the smoke free environment, the Hotel will post a $250.00 cleaning fee to the account of any guests who smokes in their hotel room.


Please be advised that all of the above are held en force and further terms and conditions may apply and may be accessed via our website under the “General Terms and Conditions” tab. Your acknowledgement here states that you have read, understood, and therefore agree to the Terms and Conditions in their entirety. You also acknowledge that in the event that you do not agree you may be denied participation, but have the right to reach out to New Orleans Salsa Bachata Festival, LLC at with any questions or concerns in regards to any or whole part of anything contained here within.


The above policies, statements, and site content are subject to change upon the discretion of New Orleans Salsa Bachata Festival, LLC at any time, for any reason. 




We use cookies and other similar technologies to improve your browsing experience and the functionality of our site. By clicking "Accept All Cookies", or by scrolling and dismissing this banner, you consent to the storing on your device of all the technologies described in our Cookie Policy. Your current cookie settings can be changed at any time by clicking "Cookie Preferences". We also urge you to read our Terms and Conditions and Privacy Policy to better understand how we maintain our site, and how we may collect and use visitor data.

Cookie PreferencesAccept All Cookies

bottom of page